Introduction to Terms & Conditions

Welcome to the official Terms & Conditions page of Rich Palms Casino (the "Casino"), available to players in Australia. These Terms & Conditions govern your use of our casino and sports betting services, ensuring a fair and secure gaming experience. By accessing or using our website and services, you agree to comply with these terms. Please read them carefully before registering or engaging in any activities on our site.

Rich Palms Casino strives to provide a fun, entertaining, and safe environment for all its players. As a licensed operator, we are committed to adhering to the regulations that govern online gaming in Australia. Our goal is to offer a reliable and trustworthy platform where you can enjoy top-quality casino games, sports betting, and live dealer experiences. If you disagree with any part of these Terms & Conditions, you must immediately cease using our services.

These Terms & Conditions are subject to change, and we recommend checking this page regularly for updates. Continued use of the Casino after changes are made constitutes your acceptance of the revised terms.

Account Registration & Verification

To play at Rich Palms Casino, you must create an account. During registration, you will be asked to provide personal information such as your name, email address, date of birth, and residential address. It is your responsibility to ensure that all the information provided is accurate and up to date. If any information changes after registration, you must notify us promptly.

To comply with Australian laws and our commitment to preventing underage gambling, we require all players to be at least 18 years of age. By registering, you confirm that you are of legal age to gamble in your jurisdiction. We reserve the right to request identification documents to verify your age and identity at any time. Failure to provide the necessary documentation may result in the suspension of your account.

Once registered, your account is personal and non-transferable. You are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other security breaches.

Deposits, Withdrawals & Payments

At Rich Palms Casino, we offer a variety of payment methods to fund your account and withdraw winnings. Deposits can be made using credit/debit cards, e-wallets, and bank transfers, among other options. All payment transactions are processed securely to protect your financial information.

Deposits are typically instant, but withdrawal times may vary depending on the payment method selected. We strive to process withdrawals promptly, but some delays may occur due to verification requirements or bank processing times.

To ensure a safe gaming environment, all withdrawals are subject to verification. Before processing a withdrawal request, we may ask for additional documentation, such as proof of identity, proof of address, and source of funds. These measures are part of our commitment to comply with anti-money laundering (AML) regulations.

Bonus Terms & Wagering Requirements

Rich Palms Casino offers various promotions and bonuses to enhance your gaming experience. All bonuses are subject to specific terms and conditions, which must be met before any winnings can be withdrawn. Wagering requirements vary by promotion, so be sure to read the full bonus terms before claiming any offers.

In most cases, players will need to wager the bonus amount a certain number of times before it can be cashed out. For example, if a bonus has a 30x wagering requirement and you receive a $100 bonus, you would need to wager $3,000 before being eligible to withdraw any associated winnings.

Bonuses are typically available only to new players or those who meet specific eligibility criteria. Additionally, bonuses may not be used in conjunction with other offers unless stated otherwise. Always review the bonus terms before accepting an offer to ensure that you understand all requirements.

Player Conduct & Fair Play Policy

At Rich Palms Casino, we are dedicated to promoting fair play and responsible gambling. By registering an account and participating in our games, you agree to abide by our code of conduct, which ensures that all players have a fair and enjoyable experience. Any attempt to manipulate or cheat the casino's games, including the use of bots or other fraudulent activities, is strictly prohibited and may result in account suspension or termination.

We ask that all players respect one another and engage in appropriate conduct while using our services. Abusive or disruptive behavior, including harassment or hate speech, will not be tolerated. Players found engaging in such behavior may be subject to disciplinary action, including account suspension or banning.

Additionally, we are committed to promoting responsible gambling practices. We provide various tools to help players manage their gambling habits, including setting deposit limits, self-exclusion options, and access to support organizations that provide assistance for gambling addiction.

Restricted Countries & Legal Compliance

Rich Palms Casino operates in compliance with the laws of Australia and other jurisdictions in which it is licensed. However, certain countries have restrictions on online gambling, and residents of those countries are prohibited from accessing our services.

Players are solely responsible for ensuring that their use of our services complies with the laws of their country of residence. We do not accept players from regions where online gambling is illegal or restricted. If we discover that a player is using our services from a restricted country, we reserve the right to void any winnings and close their account.

For Australian players, we comply with the Interactive Gambling Act 2001 and all relevant local regulations. It is your responsibility to be aware of and abide by any specific local rules or restrictions regarding online gaming.

Amendments & Contact Information

Rich Palms Casino reserves the right to amend these Terms & Conditions at any time. Any changes will be communicated to players via the website or email, and it is your responsibility to review these terms regularly to stay informed of any updates.

If you have any questions or concerns about these Terms & Conditions or our services, please do not hesitate to contact our customer support team. We are available 24/7 to assist you with any inquiries.

You can reach us through the following methods:

• Email: [email protected]
• Live Chat: Available on our website
• Phone: +61 1800 123 456